Support
Answers for coaches and players, and a direct line when something doesn't work.
Email us
office@eimerreis.de
Tell us your device, app version and what you tapped.
Joining a team
Open your coach's invitation on your iPhone. If the link expired, ask your coach for a new one.
Write to us
Questions, feedback or a problem with your account: send us a message and we reply by email.
Frequently asked questions
Is VolleyTeam free?
Yes. Free includes team coordination, training and match planning, drills created within a plan, Scouting Light, basic match box scores and season totals. This tier stays free. Team Plus adds the reusable drill library, team rewards, full scouting, all advanced and custom reports, 4 voice matches per month, and 20 GB of video storage.
Can I subscribe to Team Plus yet?
Team Plus is coming soon. VolleyTeam is free to use at launch. Team Plus will cost €5 per team/month or €50 per team/year, including the reusable drill library, team rewards, full scouting, all advanced and custom reports, 4 voice matches per month, and 20 GB of video storage. Every coach and player on the team is covered. Extra storage is pay as you go.
How will voice match credits work?
Coming soon: Free gets 2 introductory voice matches once per team; Team Plus includes 4 every month, also with annual billing. Extra matches cost €1 each on either plan. One credit covers a whole match, all sets, pauses, resumes and normal corrections. Automatic retries do not cost another credit; a complete processing failure restores it. Credits are shared by the team. Included matches renew monthly without rolling over; purchased extra credits never expire and are used after your included allowance. Confirm credit use before a new match, with no unexpected mid-match charges. Manual Scouting Light stays free and completed scouting data stays accessible. Video storage is separate.
Do I have to pay for video storage to scout?
No. Scouting Light and basic reports work without paid video storage. Team Plus includes 20 GB; only the space used above that allowance is billed separately. Free teams can also opt into usage-based hosted storage. You will see the rate before opting in, with no automatic overage charges.
Which devices does it run on?
iPhone, iPad and Mac through the App Store, plus a web app in your browser.
Do I need a password?
No. Enter your email and we send you a sign in code.
How do players join a team?
Through their coach's invitation. Coaches can create a team themselves and invite the squad.
Is the app available in German?
The app interface is in English for now. Voice scouting understands English and German.
What does voice scouting need?
A Mac with Apple silicon, microphone access, a one time download of about 570 MB of speech models and an internet connection. Speech is transcribed on your Mac; the rally text and the roster details it needs are processed online.
Does VolleyTeam analyze match video automatically?
No. Reports and box scores count the touches you record while scouting.
Which leagues are supported?
Teams in a supported SAMS league can link their league to see standings, fixtures and results.
Does it work offline?
You need an account and an internet connection for team setup and online team features. Some recording and scouting steps keep working without a connection.
Will I get notifications?
Yes, on iPhone and iPad, for example when an event is cancelled or a Match Plan is shared. The Mac app does not send push notifications.
How do I delete my account?
You can delete your account yourself in the app at any time and confirm it with a code from your email. Your past team activity stays with the team as an anonymous former player. If you are the only coach, hand the team over or delete it first. No access to the app? See all options for deleting your account.